For those working in long-term care, logging into the PointClickCare platform is the first step of the workday. It’s the central hub where care plans are documented, medications are tracked, and communication flows between staff and families. Accessing this system quickly and securely is essential for providing the best possible care to residents.
If you need to reach the login page, you can simply go to www.pointclickcare.com and look for the login link, typically found in the top right corner of the homepage. This will direct you to the secure portal where you can enter your credentials.
Getting to Your PointClickCare Login Page
The main website is your starting point, but many facilities use a custom web address for their staff. If your organization uses a unique link, your administrator should have provided it. Always make sure you’re on the official PointClickCare website by checking for a secure connection—the web address should start with “https://”—before you type in your username and password.
What to Do If You Can’t Sign In
It can be frustrating when your login doesn’t work. The most common issue is simply entering the wrong username or password. Take a moment to double-check your information, making sure your caps lock key is off. If you’re certain your credentials are correct but still can’t get in, the problem might be on your facility’s end.
Your next best step is to contact your organization’s system administrator or IT support person. They can check if your account is active, reset your password if needed, and help troubleshoot any other access problems specific to your community.
Keeping Resident Information Secure
Because you’re handling sensitive health data, security is a top priority. Always log out of PointClickCare when you finish your session, especially if you’re using a shared or public computer. Never share your login details with anyone, and be sure to create a strong, unique password that you change regularly according to your facility’s policy.
Having reliable access to the PointClickCare system is a key part of delivering efficient and compassionate care. By knowing where to log in and how to handle common issues, you can ensure your focus stays right where it belongs—on the residents you support.